Journal · Your property
The property care report: knowing how things stand at home
A shutter that will not close properly, work that has been completed, a quote awaiting approval: from abroad, you need to know what has changed at home. That is what a property care report is for. It brings together observations from the visit, actions taken and the points on which Emilie needs your decision.
Put the visit in context
The date of the visit and the areas checked help you place each observation. Depending on the points agreed with Emilie, the visit may cover access, particular rooms, equipment or outdoor areas. You can see which visit a piece of information relates to.
Emilie sends you this information after each visit. Its content therefore reflects the tasks you have entrusted to her. If you want a particular part of the house to receive attention, mention it when setting up the service or when your needs change.
Photographs that show the detail
A photograph can sometimes show immediately what is difficult to explain in a message. You still need to know where it was taken and what it shows. The images accompany observations made on site and help you understand the points that need your attention.
A mark on a wall, for example, may be noticed during a visit. Establishing its cause sometimes requires a professional opinion. Emilie distinguishes what she has seen from what still needs examining: a visual observation is not a diagnosis.
What is done, and what needs your approval
A useful report makes clear what has been done and what needs a follow-up. When a professional is required, you need to know what work is being considered and which decision is requested. A reported problem should not be confused with one that has already been resolved.
Emilie can find professionals, request proposals and then coordinate the work after your approval. The quote, expenditure and commitment remain your responsibility. The page explaining how the collaboration works helps you define this arrangement.
When would you like a call?
Would you prefer a call about certain observations, or to read them in the report? You discuss this at the start of the collaboration. You also identify who can make a decision if you cannot be reached, and which decisions need your personal approval.
This arrangement should remain clear when another family member uses the home or a new contractor arrives. New equipment, building work or changes in how you use the property may also mean revisiting the points followed during visits.
Keep visit information separate from access details
The report brings together information about the visit and its follow-up. Access codes, the location of keys and personal information needed for the service are kept separately. They do not need to accompany every photograph or exchange about maintenance.
See the information included in the owner reports. This follow-up helps you decide using information about the house, rather than having to piece together conversations between several people.
* AI-generated editorial illustration; imaginary scene.