Emilie provides property care and operational guest support only after the owner or authorised agency has transmitted the stay details. She can prepare the property, welcome guests, coordinate housekeeping and linen, assist during the stay and review departure. Listings, pricing, bookings, contracts, rent and deposits remain with the owner or authorised agency.
The same villa can require clearly separated responsibilities
A home used by its owners for holidays needs continuity between stays: someone who knows the property, observes changes, coordinates approved access and prepares the next arrival. When the home welcomes paying occupants, listings, bookings, contracts and funds form a separate commercial responsibility. The roles must remain explicit.
What Emilie's property and stay operations are designed to do
Emilie's service begins with the home rather than its sales calendar. The written scope can include repeatable visual visits, photographs, owner reports, seasonal opening and closing, a property handbook, contractor access, pre-arrival presentation, personalised check-in, assistance to confirmed guests, housekeeping and linen coordination, documented check-out and follow-up until the next responsibility is clear.
What remains with the owner or authorised agency
Publishing or distributing an offer, setting availability and pricing, answering booking enquiries, preparing rental documents, receiving rent or deposits and handling commercial disputes remain with the owner or an appropriately authorised professional. These activities are not part of Emilie’s service.
Why the boundary matters in France
French real-estate professionals acting for others are subject to specific conditions, including professional cards, written mandates, insurance and rules concerning funds depending on the activity. Seasonal rentals also carry information, written-contract and property-description obligations. The legal classification depends on the exact acts performed, not the English label placed on a website. Owners and providers should obtain professional legal advice for their actual arrangement.
Emilie's current boundary
Property Care by Emilie can receive an operational handover after the owner or authorised agency transmits the stay details and perform the agreed preparation, welcome, guest assistance, housekeeping coordination and departure review. Emilie does not advertise accommodation, operate Airbnb, Booking or Abritel accounts, set availability or rental prices, negotiate or sign rental mandates or contracts, collect rent or deposits, or hold owner funds.
How the owner, agency and Emilie can work together
The owner or estate-agency partner retains the booking, legal and financial relationship. Emilie retains the home's operational memory: known equipment, approved providers, property-specific instructions and documented exceptions. A written handover should identify who receives a guest issue, who approves a repair, who may enter, who pays and who confirms closure.
Common questions
Can Emilie check guests in and out?
Yes, after the owner or authorised agency has confirmed the booking and transferred the agreed operational information. Emilie can prepare the home, welcome guests, assist during the stay and document departure without controlling the booking, contract or funds.
Can Emilie collect rent or a security deposit for an owner?
No. The current service expressly excludes rent, deposits and client funds. An owner who needs those services should use an appropriately authorised professional and a suitable written mandate.
Can an estate agency and a property-care provider both support the same home?
Yes, provided the roles are written clearly. The agency retains every commercial, contractual and financial responsibility while Emilie covers the agreed operational continuity of the home.
Every property is different. The appropriate checks and technical decisions should reflect the home, the owner's instructions, insurance requirements and qualified professional advice.
Sources and useful official references
External facts and legal or safety boundaries were checked against the following sources. Emilie's operational method remains specific to the service described on this site.