Holiday rental guest support

Once the booking is handed over, Emilie takes care of the villa and its guests

The owner or authorised agency retains the listing, calendar, rental contract and money. Once they pass on the booking, Emilie manages the agreed support on the ground before, during and after the guests’ stay.

01

Before arrival

The reservation handover confirms guest names, dates, approved arrival window, property instructions, owner-approved requests and the contact path for exceptions. Sensitive access information is shared through the agreed secure process.

  • Pre-arrival property and presentation check
  • Cleaning-team and linen confirmation
  • Beds, bathrooms and agreed household supplies
  • Pool, garden and contractor exceptions
  • Final readiness message to the owner or agency
02

Personalised check-in

Emilie welcomes the expected guests in French, English or Swedish according to the agreed arrival arrangement. The purpose is a calm house handover, not a generic key drop.

  • Identity or arrival procedure defined by the booking holder
  • Practical orientation to agreed equipment
  • House rules and essential contacts
  • Visible arrival exceptions documented immediately
  • Clear route for questions during the stay
03

Assistance during the stay

Emilie remains the named operational contact for the agreed service window. She can answer practical property questions, coordinate approved providers and communicate material issues to the owner or agency.

  • Property and equipment questions
  • Housekeeping or linen coordination
  • Approved maintenance access
  • Local practical recommendations
  • Escalation according to the property protocol
04

Check-out and property reset

Departure closes one stay and prepares the next decision. The agreed process documents access items, visible condition and the work required before the property is ready again.

  • Departure and key procedure
  • Visible interior and exterior review
  • Photographs of agreed exceptions
  • Cleaning and laundry handover
  • Damage or missing-item facts reported without unauthorised financial decisions
  • Owner or agency close-out message
05

What stays with the owner or agency

Listing publication, availability, pricing, booking-platform messages, selection of guests, rental contracts, cancellation decisions, rent, deposits and client funds remain outside Emilie's current scope. This clear division allows an agency and Emilie to support the same villa without duplicating roles.